Problem with touching buttons on iPhone 6s Plus?

lee

I've started to use iPhone6s Plus.
Somehow, these three buttons like "RecArm", "Mute", "+" don't work quite often. I tap it and nothing happens.
Any buttons other than them work properly just like when I used to use iPhone 5s.
If I keep on tapping, it works.

Anyone got a same situation?
Or does anyone find the solution??

Vogliadicane

yes me, but on the iPad Air2. Didn't have those problems on the iPad 2 but now, VERY often.

Especially the mute is annoying. No way in a live situation now!

Nu2moro

Having the same problems with the buttons on iPhone 6s! :-(
Is this a problem caused by Apple as it works fine on my old phone?
Let's hope the ski season finishes soon so that BM3 will get some love! :-)

lee

Thank you guys for the comments:)
So this seems a little bug.
I just have a thought that this is from 3D Touch.
I can't explain why it doesn't happen with other buttons, though.
Anyway, for me, soft and momentary tap works.
When I try that way, I make it within 3 or 4 taps.

Nu2moro

See what happens on the next iOS update.

Vogliadicane

^^ seems like a hardware problem, so an iOS update won't help.

To my observations, it seems the touch pixels (resolution of the capacitive touch) don't really match the visible display pixels in newer devices. So, you can touch it, but...
active areas, though well to see are hard to touch.

So @intua:
Please increase the size of the touch sensible area for those buttons - even if it overlays the text area above (which has anyways no function when touched).

And something more @intua:

would be nice if you, at least from time to time, would light up here. Given, that discussions made here from hardcore users are surely a good inspriration for your further works, should be worth enough giving feedback and keeping us up to date of your thoughts about topics discussed here.

lee

Oh, the touch pixels cause this.
That makes sense.
So Stylus or something may be useful, though I don't have it and won't use it.
Yup, I'll wait for the next update and the BeatMaker3.

mathieugarcia

We are getting an iPhone 6S to work on this issue.

Sorry for the inconvenience,
Mathieu.

melv

dear intua support

i got same situation as below
when beatmaker2 on audio track
with the iphone 6s plus

>these three buttons like "RecArm", "Mute", "+" don't work

then tested as 3 devices

iphone 4s / ios 7.1.2 -> OK
ipad mini4 / ios 9.1 -> OK
iphone 6s plus / ios 9.2 -> NG, 3D touch ON/OFF both are NG

import sample on audio track is my core

fix it please if you can

mathieugarcia

Hello melv,

Our 6S+ testing device will be delivered tomorrow or the day after.
We'll work on a fix right away.

Stay tuned,
Mathieu.

melv

dear intua support

thx for will testing

i m using bm2 with latest ver.2.5.9

tell me please if u want more something info. with 6s plus
i ll reply back

melv

dear intua support

here's one more info.

i guess set start play point manually on audio track doesnt work

i can set loop point when touch n slide above phrase number

but touch for set start play point (not loop set) then happened nothing

can u check it with when testing ?

mathieugarcia

Melv,

I'm not sure I understand your problem. Have you tried setting the sample start/end markers ?

Double-click the audio clip on the sequencer to bring the bounds editor.
Proceed into setting the sample start/stop markers, then close the editor with the X on the top left. You audio clip show now start from where you set the start marker.

Cheers,
Mathieu.

melv

dear intua support

sorry for my poor explanation ...

i tell you again + 1 more info. with pict


[ 1 ] - cant set play start point manually

http://sier.in/1590/bm2-audiotrack01.jpg

(1) tap the blue circle area (any number area)
-> happened nothing ( unable to set vertical line like a red circle area (2) )


[ 2 ] - unable to open wave editor

http://sier.in/1590/bm2-audiotrack02.jpg

(3) tap wave sample like a green area and then tap again
-> happened nothing ( unable to open the wave editor )


i confirmed [ 1 ] and [ 2 ] both are OK with ipad mini4 / iOS 9.1

thank you for care about my comment

tell me please if you had any wondering
i ll tell you more

melv

additional about [ 1 ]

OK case ( ipad mini4 )
for example, tap number 4 in upper area ( blue circle area )
then the white vertical line is moving to under 4
( moving start point )

NG case ( iphone 6s plus )
for example, tap number 4 in upper area ( blue circle area )
then the white vertical line is NOT moving to under 4
( happened nothing )

mathieugarcia

Hello melv,

We are looking into this problem on an iPhone 6S+.
Thanks for reporting the issue.

Cheers,
Mathieu.

melv

dear intua support

thank you for the care about my reporting

Vogliadicane

just to be sure you did not oversee this: happens also n the iPad Air 2

Nu2moro

Any news on a fix for the touch problems?

mathieugarcia

We are finishing a round of testing before submitting.
A bug related to audio recordings has been found, hence the delay.

We should be able to submit it for review in the upcoming days.

Thank you for your patience,
Mathieu.

Nu2moro

That's good to hear! Thank you :-)

melv

dear intua support

i got bm2 latest ver. 2.6.0
then checked 3 problems as 6s plus
(3 buttons / moving start point / open wave editor)

i got works all fine

great job !!

thanx for your mind of after supporting

mathieugarcia

Hi @melv !

Thank you for your feedback !
Enjoy.

Mathieu.

Nu2moro

Thank you for the update to fix the iPhone touch screen problems, much appreciated!