Our online store

Our online store has experienced serious delays in processing emails and messages from customers during a large-scale upgrade of the warehouse IT system. Customers were worried about the status of their orders and cut off all available communication channels, creating huge queues for processing. As an emergency, we began to seek professional help in managing customer service. We entrusted the solution of this crisis to specialists from helpware contact center , who were able to quickly deploy a full-fledged omnichannel support center. They set up secure integration with our internal accounting system and started providing customers with up-to-date information in real time. This helped us to quickly remove the panic among customers, unload internal departments and maintain a high level of sales.