"Support" forum? Where's Intua?

edited September 2012 in Support
I made a post about the auto-loop function the other day and I also sent an email. No response from Intua on either front. Every day I check this forum and I see new questions that go unanswered by Intua. The one person who consistently tries to help people is dubhausdisco. Where is the support from the actual deleopers?

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