Hi! I need to find a site that compares live chat in customer service and chatbots. I am very interested in what the advantages and disadvantages of each of these tools are. Can anyone recommend a resource that writes about this in detail?
In the process of working with clients, it became clear to me that it is important not only to respond promptly to questions, but also to maintain the quality of communication. I searched for a long time for a solution to automate simple requests and finally came across an article that clearly explained how to properly combine live chat and chatbots. This allows you to not only speed up the work, but also leave important questions for live employees. The article on https://elasticemail.com/blog/live-chat-customer-service-vs-chatbots helped me better understand this balance.
Hi! An interesting post about how new technologies improve customer service. Especially useful are solutions that allow you to automate simple tasks, leaving operators more time for complex questions. This seems like a real breakthrough in communications!
Comments
In the process of working with clients, it became clear to me that it is important not only to respond promptly to questions, but also to maintain the quality of communication. I searched for a long time for a solution to automate simple requests and finally came across an article that clearly explained how to properly combine live chat and chatbots. This allows you to not only speed up the work, but also leave important questions for live employees. The article on https://elasticemail.com/blog/live-chat-customer-service-vs-chatbots helped me better understand this balance.
Hi! An interesting post about how new technologies improve customer service. Especially useful are solutions that allow you to automate simple tasks, leaving operators more time for complex questions. This seems like a real breakthrough in communications!